If the Status in VibConfig is "Offline" or you receive a firmware mismatch error when trying to run a test, you will likely need to upgrade or downgrade your firmware version to match the installed software. 

Instructions to Update VibPilot-E Firmware

Step 1: Uninstall the VibControl Service

• Open VibConfig by going to the m+p Toolbar > Utils... > Configuration
• Select Stop Service
• Select Uninstall Service

Step 2: Update the Firmware

• In Windows File Explorer, navigate to C:\VcpNT\VP24_Update
• Unzip the file Firmware.zip using the password "firmware"
• In the newly created Firmware folder, run executable VibPilotE_Firmware_x_x_x_xxx.exe
• If multiple units are connected, select them all using the shift key and select Ok to add.
• Select Update Firmware Now !

Note: Each revision of VibControl uses a unique firmware version. Please run the file contained in firmware.zip. Older revisions of the software may not contain vpE firmware. In this case update your software or contact m+p support.

Step 3: Restart the Hardware and the Service

• Power off all devices for 10 seconds and then power on.
• Select Start Service from VibConfig, as described in Step 1.

The need to update firmware can occur most often after a calibration procedure or when updating software to the latest revision.