Did you know that the Idle status button is an indicator of hardware connection? 

A green status indicates that the hardware is online and ready-to-operate. 

A grey status indicates that the hardware is offline, as shown below. If this describes your hardware's status, THIS is the guide for YOU!

Troubleshooting Offline Status: 

Step 1: Check Device Firmware

• Reference: VibPilotE Firmware Mismatch
• Reference: VibRunner/VibMobile Firmware Mismatch
• Update Firmware to match software revision using above guides
  
  

Step 2: Check the Network

• Ensure all devices are powered on and connected to the PC or Switch with a Cat6e cable
• Check all Cat6e network cables with a cable tester
• Check the network switch or try different ports
• Make sure nothing additional is connected to the dedicated network (Printers, intranet, etc.)
• Ensure the IP address of the Network Interface Card (NIC) is set to 192.168.168.1 

Step 3: Ensure the System is Configured Properly

• Check that the service is started from VibConfig (m+p Toolbar -> Utils... -> Configuration -> Start Service)
• Check the Master/Slave configuration in the C:\VcpNT\Config\VibPilot_Device_Cfg.ini matches the real-life configuration and that none of the required devices have a semicolon in front of the string.
• Check that the StartMode is correct for your device. (To change, stop/uninstall service) 
  • 
• Check that another program does not have the hardware reserved. (Typically m+p Coda or m+p Analyzer via Hardware Selector program) If so, close the software or deselect the hardware before operating VibControl
• Ensure the C:\VcpNT\Config\Hpib.cfg string is as follows: 
  • VXI_HOST:   localhost
    
    

Step 4: Check for Stuck Processes

• Stop/Uninstall the service from VibConfig. (m+p Toolbar -> Utils... -> Configuration -> Stop Service -> Uninstall Service)
• Use CTRL + SHIFT + ESC to enter Windows Task Manager
• From the Details tab, sort by name and look for processes with the prefix "dt_"
• End all "dt_xxxxx" processes
• From VibConfig program, Start Service

Step 5: Run TestConnectVR to Test Hardware Connection

• Stop/Uninstall the service from VibConfig. (m+p Toolbar -> Utils... -> Configuration -> Stop Service -> Uninstall Service)
  
• Open the file: C:\VcpNT\Bin64\m+p\TestConnectVR_x64.exe
• Select Open Interactive, select all devices using SHIFT, and select Open this device and add it to the current session. Select Done.
  
• Uncheck 'Endless Loop' and select Start Test. 
• If the test runs successfully, the hardware is able to connect to the PC. Return to steps 1 through 4 above.

Animated Guides

Follow along with the animated guides below with the corresponding troubleshooting steps. 

Step 3: Starting the Service

Step 4: Ending Stuck Processes

Step 5: Running Marker Test from TestConnectVR

Did this resolve your issue? Send your local support engineer some love and let them know by replying to the ticket!